Cancellation Policy

At Malabar Watches, we strive to provide a seamless shopping experience for our customers. However, under certain circumstances,order cancellations may be necessary. Please refer to our detailed cancellation policy outlined below: Cancellation by Malabar Watches:

We reserve the right to cancel any order in the event of a discrepancy. The common causes for cancellation from our end include, but are not limited to:

• Limited inventory of the product
• Pricing errors or product information errors
• Quality rejection during inspection
• Insufficient customer information or unsuccessful
  verification
• Suspicious orders or fraudulent activities
• Natural calamities or unforeseen circumstances

We may also request additional details from the customer either during or before accepting an order to ensure accuracy and security.

Ready-to-Ship Orders:

Customers can cancel a ready-to-ship order before it is shipped. If a cancellation request is received for such an order, we will refund the amount using the original payment method within 10 business days. Please note that a pre-dispatch cancellation fee of 2% will be applied, and the remaining 98% will be credited back to the customer's account (To the same source of account from which payment was made by customer to purchase the product).

Failed Transactions:

If a transaction fails and the amount is debited from the customer's account, it will be returned to the respective account within 72 hours by the payment gateway used.

Please note that the cancellation policy may vary for specific products or during promotional periods. The terms and conditions of the cancellation policy are subject to change at the discretion of Malabar Watches.

For any further clarification or assistance regarding our cancellation policy, please contact our customer support team at care.in@malabarwatches.com.

Disclaimer: Please be aware that this cancellation policy is specific to orders placed on www.malabarwatches.com.